Terms of Service
Last updated: May 5, 2026
These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “User”) and GrumbusVoice (“we”, “us”, “our”) governing your access to and use of the GrumbusVoice software, applications, websites, APIs, and any related services (collectively, the “Service”). By creating an account, downloading the Service, or otherwise using the Service, you accept and agree to be bound by these Terms in their entirety. If you do not agree, you must not access or use the Service.
1. Eligibility
You must be at least the age of majority in your jurisdiction (18 in most provinces of Canada) to use the Service. By accepting these Terms you represent and warrant that you have the legal capacity to enter into a binding agreement.
2. Subscriptions and billing
GrumbusVoice is offered as a paid subscription. By subscribing, you authorize us to charge your payment method automatically at the start of each billing period (monthly or annual, depending on the plan you select). Subscriptions auto-renew at the then-current price unless canceled before the renewal date. Prices may change at any time; we will give notice of price changes affecting renewals at least 14 days in advance.
3. Trial period
If you select the optional 5-day trial of the annual plan, your card will be charged $5.00 immediately and $179.88 five days later unless you cancel before the trial ends. The 5-day trial is only available on the annual plan. The $5 trial fee is non-refundable once the trial begins.
4. Refunds
All purchases are final and non-refundable, except where required by applicable consumer protection laws (e.g., EU/UK 14-day right of withdrawal for new customers who have not substantially used the Service). Cancellation through your account billing portal stops future renewals but does not refund the current billing period; you retain access through the end of the period you have paid for. The $5 trial fee is non-refundable once the trial begins. If you believe you were charged in error, contact support@grumbus.app within 30 days.
5. Cancellation
You can cancel your subscription at any time from your account at grumbus.app/account. Upon cancellation, you continue to have access through the end of your current billing period; no future charges will occur after cancellation.
6. Acceptable use
You agree not to use the Service to: (a) violate any law, regulation, or third-party right; (b) transmit malicious code, viruses, or other harmful material; (c) attempt to access another user's account or our infrastructure without authorization; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service except as expressly permitted by applicable law; (e) copy, modify, distribute, sell, or lease any part of the Service for competitive purposes; (f) use the Service to mass-generate content for spam, fraud, harassment, or any unlawful purpose; (g) use the Service in any manner that could disable, overburden, damage, or impair our infrastructure; or (h) attempt to circumvent any usage limits, rate limits, or access controls. We reserve the right, in our sole discretion, to suspend or terminate any account that we believe violates these Terms, with or without notice.
7. Intellectual property
You retain all rights to the transcripts produced from your voice. The Service, including all software, branding, logos, designs, source code, infrastructure, documentation, and any improvements, modifications, or derivatives thereof, is and remains the exclusive property of GrumbusVoice and our licensors. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
8. Service availability
We aim for high availability but do not guarantee uninterrupted, error-free, or secure access to the Service. The Service may be temporarily unavailable for maintenance, updates, or due to factors outside our control (including but not limited to outages of our hosting providers, payment processors, transcription providers, or other third-party services). No service-level agreement is offered with the standard subscription. We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and shall not be liable for any such modification, suspension, or discontinuation.
9. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE MAKE NO WARRANTY THAT TRANSCRIPTIONS WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR PURPOSE. YOU USE THE SERVICE AT YOUR OWN RISK.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT SHALL WE, OUR AFFILIATES, OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) WITHOUT LIMITING SECTION 10(a), OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
(c) THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OR THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE).
(d) Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. To the extent any such exclusion or limitation is held unenforceable, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms purports to limit liability that cannot lawfully be limited (such as liability for fraud, gross negligence, or intentional misconduct, where applicable).
11. Indemnification
You agree to defend, indemnify, and hold harmless GrumbusVoice, its affiliates, and its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or contractual right; (d) any content you submit, transmit, or process through the Service; or (e) your negligent or wrongful conduct.
12. Assumption of risk
You acknowledge that voice transcription, speech recognition, and language-model output are inherently imperfect technologies that may produce inaccurate, incomplete, biased, or otherwise unsuitable results. You assume all risk associated with relying on transcripts or other outputs of the Service for any purpose. You are solely responsible for reviewing the output before using it for any consequential purpose (medical, legal, financial, professional, or otherwise). We disclaim any responsibility for decisions you make in reliance on the Service.
13. Third-party services
The Service may rely on or interact with third-party services (including cloud hosting, payment processing, transcription providers, and AI model providers). We are not responsible for the acts, omissions, content, accuracy, security, availability, or terms of any such third party. Your use of any third-party service is governed by that party's own terms.
14. Account security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We are not liable for any loss or damage arising from your failure to safeguard your credentials.
15. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, all licenses granted to you under these Terms will immediately cease and you must stop all use of the Service. The following sections survive any termination of these Terms: 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Assumption of Risk), 16 (Dispute Resolution), 17 (Governing Law and Jurisdiction), and any other provision that by its nature is intended to survive.
16. Dispute resolution and binding arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. BY ACCEPTING THESE TERMS, YOU WAIVE YOUR RIGHT TO FILE A LAWSUIT IN COURT, YOUR RIGHT TO A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST GRUMBUSVOICE.
(a) Federal Arbitration Act. The parties acknowledge that the Service involves interstate and international commerce. If you are a resident of the United States, the Federal Arbitration Act (9 U.S.C. § 1 et seq., the “FAA”) governs the interpretation, applicability, scope, validity, and enforcement of this Section 16, notwithstanding any choice-of-law provision in Section 17.
(b) Mandatory pre-dispute notice. As a condition precedent to commencing any arbitration or other formal proceeding, you must first deliver to GrumbusVoice a written Notice of Dispute by both (i) email to support@grumbus.app with the subject line “NOTICE OF DISPUTE”, AND (ii) certified mail or registered courier addressed to GrumbusVoice at its principal place of business in Fredericton, New Brunswick, Canada. The Notice of Dispute must (1) state your full legal name, mailing address, and account email; (2) describe with specificity the nature of the dispute, the facts and dates giving rise to it, and the legal basis for the claim; (3) state the specific relief sought, including a calculation of any damages claimed; (4) include copies of all documents on which you intend to rely; (5) be personally signed by you (not by counsel). The parties shall attempt in good faith to resolve the matter informally for ninety (90) days from the date both forms of notice are received by GrumbusVoice. Filing arbitration or any other proceeding before completion of this 90-day period, or without satisfying every notice requirement above, is a material breach of these Terms and grounds for immediate dismissal of the claim.
(c) Binding individual arbitration. Except as set forth in Section 16(h) (injunctive relief for GrumbusVoice's intellectual property), any and all disputes, claims, or controversies of every kind whatsoever — whether arising out of or related to these Terms, the Service, your account, your subscription, your data, our marketing, or your relationship with GrumbusVoice in any respect; whether based in contract, tort, statute, regulation, common law, equity, fraud, misrepresentation, consumer protection, privacy, or any other legal theory; whether known or unknown; and whether arising before, during, or after termination of these Terms — shall be resolved exclusively by final, binding, individual, and confidential arbitration, and not in court. The arbitrator, and not any court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable.
(d) Arbitration administrator and rules. The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules (or, if AAA classifies the dispute as commercial, its Commercial Arbitration Rules), as modified by these Terms. AAA Rules are available at www.adr.org. The arbitration shall be conducted in English by a single neutral arbitrator. If AAA declines to administer or is unavailable, the arbitration shall be administered by JAMS under its Streamlined Arbitration Rules. The arbitrator must be an attorney with at least fifteen (15) years of commercial-litigation experience.
(e) Location and format. All arbitration proceedings are deemed to take place in Fredericton, New Brunswick, Canada, where GrumbusVoice maintains its principal place of business. The arbitration shall be conducted by telephone, video conference, or written submissions. An in-person hearing shall take place only if GrumbusVoice (in its sole discretion) elects to require one, and shall take place in Fredericton, New Brunswick, Canada at GrumbusVoice's principal place of business. You irrevocably waive any travel-cost objection, forum-non-conveniens objection, inconvenience argument, or assertion that any other location would be more appropriate. You consent to the personal jurisdiction of the arbitrator and of the courts of New Brunswick for any matter related to the arbitration.
(f) Costs and fees. Each party shall bear its own attorneys' fees, expert witness fees, costs, and other expenses, and shall pay its share of arbitration administrative and arbitrator fees as provided by the applicable AAA or JAMS rules. The arbitrator shall award the prevailing party its full reasonable attorneys' fees, expert witness fees, costs, and other expenses, to the fullest extent permitted by law. If the arbitrator concludes that any claim, defense, motion, or position was brought or asserted frivolously, in bad faith, for purposes of harassment, or without substantial justification, the arbitrator shall impose monetary sanctions against the responsible party in an amount sufficient to deter similar conduct, in addition to the prevailing-party fee award. You agree that the bringing of a non-meritorious claim against GrumbusVoice will, of itself, cause irreparable harm justifying maximum sanctions.
(g) Discovery limitations. To preserve the cost and efficiency benefits of arbitration, discovery is limited as follows: each party may serve no more than ten (10) written interrogatories and may request no more than twenty (20) documents specifically identified by date and subject matter. There shall be no depositions, no physical or mental examinations, and no requests for admission, except upon a showing of compelling need and only with the arbitrator's written approval. The arbitrator shall enforce these limits strictly.
(h) Injunctive relief for GrumbusVoice's intellectual property. Notwithstanding the agreement to arbitrate, GrumbusVoice may seek temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidentiality obligations, or these Terms. You agree not to oppose any such application on jurisdictional or forum grounds.
(i) CLASS, COLLECTIVE, AND MASS ACTION WAIVER. YOU AND GRUMBUSVOICE EACH AGREE THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS PROCEEDING. The parties expressly agree that any attempt by you, your counsel, or any third party to file substantially similar arbitration demands on behalf of multiple individuals — whether contemporaneously or in waves, and whether or not formally consolidated — constitutes a prohibited collective proceeding and is void on its face. If this paragraph (i) is held unenforceable in whole or in part as to any claim, the entire arbitration agreement (Section 16(c)–(h)) shall be null and void only as to that specific claim, which shall then be litigated individually in the courts identified in Section 17 with no class, collective, or representative procedures available; the remainder of this Section 16 shall remain in full force.
(j) JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, AND IN THE EVENT ANY DISPUTE PROCEEDS IN COURT FOR ANY REASON, YOU AND GRUMBUSVOICE EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.
(k) Confidentiality. All aspects of the arbitration — including the existence and content of any Notice of Dispute, the identity of the parties and witnesses, the evidence presented, the arbitrator's rulings, and any award — shall be strictly confidential. Disclosure to any person other than the parties' counsel of record, the arbitrator, or as strictly required by law (with prior written notice to GrumbusVoice) is a material breach of these Terms and entitles GrumbusVoice to injunctive relief and liquidated damages of the greater of (i) actual damages or (ii) ten thousand United States dollars (USD $10,000) per breach.
(l) Statute of limitations. ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED (IN COMPLIANCE WITH THE NOTICE REQUIREMENTS OF SECTION 16(b)) WITHIN SIX (6) MONTHS AFTER THE CAUSE OF ACTION ACCRUED, OR IT IS PERMANENTLY BARRED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
(m) GrumbusVoice election to litigate. Notwithstanding any other provision of this Section 16, GrumbusVoice may, at its sole election, require that any dispute be litigated in the courts identified in Section 17 instead of arbitration. This election is GrumbusVoice's alone; you have no corresponding right.
(n) Severability of this Section. Subject to Section 16(i), if any provision of this Section 16 is held invalid or unenforceable, it shall be modified to the minimum extent necessary to be enforceable, and the remaining provisions of this Section shall continue in full force and effect.
(o) Survival. This Section 16 survives any termination, cancellation, expiration, or rescission of these Terms.
17. Governing law and jurisdiction
These Terms and any dispute arising out of or related to them or the Service are governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to Section 16, the courts located in the City of Fredericton, New Brunswick shall have exclusive jurisdiction.
18. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Service and cancel your subscription.
19. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified or limited to the minimum extent necessary to make it enforceable while preserving its intent.
20. Entire agreement
These Terms (together with our Privacy Policy) constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals. No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision.
21. Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms at any time without notice. Any attempted assignment in violation of this section is void.
22. Force majeure
We shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, internet or power outages, third-party service failures, or any other event of force majeure.